At Red Chili, we stand behind the quality of our products and hope that you are satisfied with your equipment. If for some reason this is not the case, we have put together a list of things to consider in the event of a return.
Complaints about products purchased from a specialist retailer
Bring your product and the copy of the receipt to your local retailer or send it back to the online shop where you purchased it. They will then send your product to our customer service.
Red Chili customer service will process the complaint. If the complaint is not covered by the warranty but can be repaired, a cost estimate will be sent to your retail contact or online shop. They will inform you. You can decide whether the repair should be carried out.
After the repair has been processed, our service department will send the repaired product or the replacement product back to your retail contact. The retailer's staff will contact you as soon as they receive the product.
The safety and satisfaction of our customers is our top priority and is firmly anchored in our company philosophy. That is why we guarantee the material and workmanship of all our products. Should one of our articles show defects in material or workmanship, we will of course repair or replace it.
This guarantee does not apply to damage caused by improper use, misuse, unauthorised modifications, regular wear and tear or ageing (e.g. due to UV radiation). In addition, damage to the products (e.g. by sharp edges, rough rock, ski edges, crampons, contact with fire, etc.) is excluded from the warranty.
In such cases, we offer a repair service which will be charged. In the event of a warranty claim, the product will be properly and professionally repaired or replaced with a new exchange product.